Project Agora, a TDG (ThinkDigital Group) company, is a Media Technology SaaS on a mission to Keep the Open Web Open. In our day-to-day, we work with over 2700 top local digital Publishers and e-Retailers in EMEA and LATAM, supporting them to maximize the value of each visitor.    
  

Project Agora has been named as one of the 1.000 fastest growing companies in Europe by the Financial Times, enjoying an annual growth of more than 80% every year since 2017. Our teams are an extraordinary group of talented, active, and innovative people who care about more than just building cutting edge technology. We live and define our work ethics by our core values. We are Rainmakers bringing stunning results, I+Valuers supporting colleagues, customers and partners and Fat Cow Killers striving to take inefficiency out of the way. Innate Curious we always explore ways to understand root causes and innovate and Positive Bigfoots carrying self-sustainable digital minded happiness to other people.    

Wherever you’re based, however you feel at your most productive you will join a modern hybrid workplace environment with the added excitement of collaborating with a multinational, talented and dynamic team. We believe that the future of work is defined by flexibility, location independence and should be built around the new needs of our clients, our teams and our people. 

Your Impact

To deliver on our noble mission to further grow our Advertiser Success Team by specializing on Account Management and Support. As an Advertiser Success Executive, you will be responsible for monitoring client request and provide custom solutions. Within our growing organization, you will have the opportunity to work at the forefront of the advertising industry and become part of one of the leading Ad-Tech & Programmatic Advertising companies in EMEA. The Advertiser Success Team helps and trains advertisers achieve their goals and make the most out of their campaigns.

Being part of a fast-growing scale-up organization, the role requires a passionate, self-driven and team-player professional with the ability to contribute to our business growth.

The successful candidate will be based in Patras, Greece.

Come join us and help keep the Open Web Open.

Key Responsibilities

•  Facilitate the smooth onboarding process for new advertising clients.
•  Provide comprehensive training sessions to clients on how to effectively use the advertising platform.
• Ensure that clients understand the features, functionalities, and best practices to optimize their advertising campaigns.
•  Serve as the primary point of contact for clients, building strong relationships and understanding their business objectives.
•  Conduct regular check-ins with clients to review performance metrics, address concerns, and identify areas for improvement.
•  Collaborate with clients to develop strategic advertising plans tailored to their specific goals and target audience.
•  Analyze client advertising campaigns to identify opportunities for optimization and improvement.
•  Provide insights and recommendations based on data analysis to enhance campaign performance and maximize return on investment (ROI).
•  Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs and objectives.
•  Collaborate with the sales team to develop strategies for expanding client accounts and increasing revenue.

We’re looking for someone who

• Holds a Bachelor’s Degree in Computer Science, Business Administration or another related field. Master would be considered a plus.
•  Has fully developed Customer Service Skills.
•  Provides a strong business acumen to understand the business challenges that our solutions address.
•  Can prioritize and deliver within strict deadlines.
•  Has excellent communication skills in Greek and English, both written and verbal.
•  Prioritizes features & solutions according to value & effort, in collaboration with Product and Business departments.
•  Can be a voracious learner, having the desire and ability to become a deep expert in hundreds of use cases across multiple products.

Who you will be working with

• A team with a great working culture that embraces autonomy and initiative-taking, supporting clients from the EMEA region
•  A highly skilled engineer and business team organized in a specific structure, interacting with numerous UIs and tools.
•  Sales and Product teams, in order to provide feedback on our campaigns & products.

Benefits and Perks

We are on a mission to boldly lead our people to where no one has gone before. Our people enjoy benefits that make them able to develop their careers and professional skills. We challenge ourselves to work with the best and most talented professionals and we want to offer a great place to work and thrive. We are offering:

• A competitive salary based on experience and skills.
• A budgeted training and professional development plan.
• A modern workplace environment, and the excitement of working closely with a successful, highly motivated, dynamic, and talented team.
•  Heart Long Weekends! A paid-time-off throughout the year to enjoy life outside of work.
•  Health insurance scheme.
• Access to TDG’s Library for professional development.
•  Fresh fruits & best selection of tea every day.