Department: Call Center (operating 24 hours a day/ 7 days a week)

Location: Patra

Work Arrangement: Full Remote - the job does not require physical presence, unless for special occasions

Type of Employment: Full time shifts (8 hours) or Part Time shifts (4hours or 6hours)

Deadline: 17/06/2022

About us

AEGEAN Airlines, based in Athens, Greece, is a member of the Star Alliance Group since 2010 and a proud winner of 11 SKYTRAX World Airline awards for ‘Best Regional Airline in Europe’. Our employees have been instrumental in our success, through seeking to channel their energy and motivation into the challenging industry of aviation, providing services of high standards across all travel stages and contributing to the continuous improvement of our products. We are looking for enthusiastic, talented and dedicated individuals, who can drive our organization forward.

If you wish to explore the exciting world of aviation, join our team!

About the role

There is currently a job opening for Remote Call Center Agents in AEGEAN’s Call Center. We are looking for candidates currently living in Patra that are able to work from their homes and will be flexible to work in 24hrs shifts, based on company’s needs. As a Call Center Agent, you will be responsible for providing excellent customer experience and maximize profit through ticket sales.

What you will do:

• Respond to all inbound calls
• Support customers by providing information on flights, fares and services
• Issue and reissue tickets
• Manage ticket upgrades (Business Class, Miles + Bonus)
• Manage bookings changes, cancellations, and refunds

You fit, if you cover the following requirements:

• Fluency in oral and written Greek and English
• A Bachelor’s degree is preferred
• Good knowledge of MS Office
• A quiet place to work at home with a strong internet connection

Excellent knowledge of at least one of the following languages will be considered an asset:

• German
• Russian
• French
• Italian
• Spanish
• Romanian

And you have competence in:

• Communicating effectively and in a structured manner
• Committing strongly to guidelines and procedures 
• Resolving issues with a customer-focused orientation
• Organizing and paying attention to detail

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• Ongoing training and coaching to perform and develop in aviation’s fast-paced environment
• Flight tickets
• Private health insurance scheme

If you are interested in working from home and this looks like a great opportunity for you, send us your application now!

Your application shall contain CV in English language and are to be submitted to humanresources@aegeanair.com (Code: RCCA_UOP) until the 17th of June 2022. All applications will be treated as strictly confidential.

Please note that only shortlisted candidates will be contacted.