About Us:

OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. Our aim is to establish OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities. We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship/Graduate Programs. Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.

So what’s the challenge…

The Service Delivery Specialist's role is to capture and translate the business needs to technical specifications, coordinate the internal or external resources for the delivery of the necessary solutions and monitor their performance of the assigned applications or systems enabling their maintenance, upgrade and troubleshooting.

Your day to day will include:

• Clarifying and translating the business needs to technical specifications (SoW) and prepares business analysis artefacts, e.g. visualized data flow models, user stories, workflows etc., to ease their understanding and validation from all project stakeholders
• Cooperating with Technology stakeholders for defining the most suitable solutions, project scope and plan according to technology standards
• Proactively recommending new features & improvements, to optimize and expand the use of platforms
• Exploring the reuse / integration / upgrade / optimisation etc. of existing systems and applications for responding efficiently to business needs
• Notifying for any scope/quality risks (not covered functionality, unspecified SLAs etc.) within the project stream / documentation         
• Acting as a liaison between Technology, Business and vendors, providing clarifications, technical documentation and insight, enabling communication, resolution of issues and project sign-off
• Reviewing project deliverables in compliance with requirements, executes, coordinates and supports testing cycles (in close collaboration with QA team) and reports deviations and risks providing clarifications, insight and technical expertise
• Designing and configuring small scale improvements, reports and integration points for existing systems or applications
• Executing, assisting or coordinating data migrations and reconciliation across connected systems
• Upholding and promoting best practices & design guidelines for security and compliance
• Documenting and archiving BA artefacts, develops and updating user manuals and documentation and delivers end-user training
• Monitoring the operational efficiency of assigned applications and operating systems, identifies potential risks and coordinates their escalation, maintenance and troubleshooting

What you need to succeed:

• BSc in Computer Science or Information Systems or equivalent. MSc is relevant topic is desirable
• 4 + years experience in business, functional and technical analysis for large scale technology projects in complex business environments (e.g. Gaming, Telecom, Banking, Retail)
• Good knowledge of the technical requirements for the assigned business area e.g. betting products (e.g. sports betting, numerics) is desirable 
• Hands-on experience in business analysis methodologies and all phases of the software development lifecycle
• Hands-on experience in software development lifecycle within Agile or any other methodology context
• Experience in designing application integrations
• Light script programming, SQL Knowledge, Database management like MS SQL Server, Oracle or other RDBMS
• CBAP/CCBA or PMI-PBA certifications are desired
• Excellent analytical, organizational and time management skills
• Innovative thinking and flexibility / adaptability to changing requirements and priorities
• Very good presentation and communication skills 
• Customer and Business focus
• High achiever and results oriented mentality
• Teamwork and cooperation

What we offer to our candidates:

• Opportunity to work with #dynamic people full of #passion #integrity & #fun
• Modern & award winning workplace environment
• Competitive compensation package
• Competencies’ & Career Development opportunities
• Private health coverage

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you!