Description

About Dialectica

Dialectica is an information services company that shapes better decision-making worldwide. We partner with the world’s leading investment and consulting companies, enabling them to collect real-time information and market insights from industry experts across markets, industries, and regions.

Guided by our mission to achieve unparalleled customer recognition, we are building the most trusted and innovative knowledge-sharing platform in the world. Every day we work on our aspiration to be a truly industry-leading organization by attracting and cultivating ambitious talent based in Athens, London, New York, Montreal and Vancouver. We plan to have a strong presence across the world with more than 1,200 team members in the coming five years.

Dialectica has been recognized as one of Europe’s fastest-growing companies for 2022 and 2021 by the Financial Times as well as the 9th Best Workplace in the region. It is also named a Best Workplace and a top employer in Greece in 2022, 2021 and 2020 by the Great Place to Work Institute.

About the Role

We’re looking for passionate candidates who have a can-do attitude and eagerness to succeed to join the B2B Surveys team. As a Survey Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them.

You will need to think critically and work fast, conduct high-level research into industries and companies, and quickly identify the most relevant experts who are suitable to participate in our client surveys. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills. After the first few months, you will also start getting involved in survey design and programming, converting clients’ research needs into thoughtful questionnaires.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
• Utilizing phone, LinkedIn, and email outreach to connect with experts
• Collaborate with client users to scope survey questions, advise on best practices and ensure the highest level of service is delivered end-to-end
• Work with the core Client Service Team to identify high potential client opportunities and pitch the survey\ product
• Actively work with the technology team on developing new functionalities needed for survey respondent optimization

About the Client Service Team

The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming an Associate Manager in 1.5 years and a Vice President in 5 years.

What we look for

At Dialectica, we don’t believe in a “one size fits all” approach to hiring. We welcome candidates with different experiences and backgrounds. Here are some qualities that many of our successful applicants possess:

• Academic achievement gained in any undergraduate field
• Participation in extracurricular activities with proven records of leadership
• Strong interest and passion for the business world evident through your studies, internship, or extra-curricular activity
• A development mentality to view setbacks and short term challenges as learning opportunities for growth
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value

Requirements

The ideal candidate would possess:

• 0-3 years of work experience
• Bachelor’s degree or higher
• Fluency in English is a must
• Interest to develop technical skills in survey programming (we don’t require pre-existing programming skills!)

Not sure if you have it all? Apply anyways so we can get to know you and learn how you can deliver value at our company.

Benefits

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Montreal through our exchange program
• Work in a collaborative, and diverse hub in the heart of the Athens