Who We Are: a leading business software and services provider in South East Europe and the Middle East. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, HCM, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others. With more than 20 years of experience, thousands of clients, a highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people.

About the Role:

We are expanding our Technical Support team in Athens and Patra and we are seeking a motivated and skilled Technical Support Specialist to join our dynamic team with the following responsibilities:

• Provide expert technical assistance and support to end-users
• Diagnose and troubleshoot software issues, providing effective solutions to clients
• Advice and train users on software use
• Provide customer feedback to internal teams to drive product enhancements and improvements

Desired Skills & Experience:

• Bachelor's or Master’s degree in Computer Science, Information Technology, Economics or a related field
• Knowledge of Databases (Microsoft SQL Server) will be considered as an asset
• Familiarity with ERP, CRM or other software is a plus
• Excellent verbal and written communication skills in English 
• Strong interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Customer-oriented mindset with a commitment to delivering high-quality service

What we offer:

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

• Competitive remuneration package
• Private health insurance plan
• Benefits such as gift cards, meal tickets, personal travelling expenses etc.
• Continuous training opportunities and certifications
• A positive and supportive working environment